What letter cannot be scanned in?

What is sent physically?

In general, there are formats which are always sent physically. These include:

- Newspapers
- Mailings thicker than 2.5 cm
- Script that is difficult to read
- Where the recipient address does not fully match the Post master data
- The recipient address in the mail centre cannot be read in full (e.g. out of place in the envelope window)
- Often with the use of c/o addresses (if no clear allocation / order)
- Similar recipients at the same address

The KLARA scanning service uses the Post’s “auto” sorting format. This means that all letters that can be sorted mechanically are forwarded. Anything not recognised mechanically will still be physically sent to your address.

With purely mechanical sorting, it is possible that letters that could apparently be sorted nevertheless end up in the mailbox.

How can I ensure that the delivery rate is as high as possible?

To improve delivery, it is important that the addresses on the letter and the address in the data match the Post as far as possible. This applies in particular to people with several names. Here is an example of an address with several combination:

• Mr Dr Maximilian Thomas Müller Meier
• Mr Maximilian Müller Meier
• Mr Thomas Müller Meier
• Mr Maximilian Müller
• Mr Maximilian Meier

Due to various combination options of this name in the address, the sorting rate may turn out lower and therefore more letters are delivered physically.

Therefore, in the above example, it is advised that the name is recorded as follows:

Mr Maximilian Thomas Müller Meier

Why is it not possible to forward all letters?

A 100% forwarding rate is not achieved with the scanning service offer because the home mailbox still has to be administered. It is only through the high degree of automation of the solution that a commensurate price can be offered.