I cannot pay my bill from ePost. What should I do?

Account relationship

To pay a bill directly via the app, a bank account has to be linked. Check whether your account is correctly associated or link this. Please note that not all banks support the connection to the ePost app.

Document type

Each document is allocated to a document type. An invoice should usually be recognised as such. However, you can change this type yourself. Open the document (PDF), then press the downward arrow under the title. “Edit letter” appears, press this and then set the document type to “invoice”. 

Completeness of data

Sometimes, the system does not recognise all data or does not transfer these correctly. You should therefore check the invoice details (such as amount, date, reference number, etc.) for completeness and add to it if necessary. 

Confirm a payment order

Every payment order that is sent from ePost to the bank (in the case of CS) must be confirmed again in the bank's e-banking before the payment is actually triggered.