I no longer receive any physical post since I installed ePost and subscribed to the scanning service. Why is that?

With KLARA scanning, machine-readable letters are redirected. You continue to receive physical post, and it is therefore important that you manage your mailbox.

In such cases, we would ask you to call the Post contact centre. Alternatively, you must present yourself at your branch or tell the person delivering the post why you are not receiving much post.

Ideally your letters have been digitised in ePost.

If you have cancelled the scanning service and letters still come to us, we will send these to the saved address.

Note: If you have ordered a new post diversion from your registered address, this will not be included for the letters from us for security reasons. We will only send the letters to the address which is saved and verified with us.