Setup
- How can I activate the ePost Scanning Service?
- How do I see whether my scanning service is active?
- Do I still need my letterbox if I have the Scanning Service?
- I would like to receive all letters digitally and not receive any more post physically. Is that possible?
- I have an active redirection with the Post. Can I order the scanning service from KLARA in parallel? (e.g. change of residence, temporary redirection)
- I am often abroad, is there an alternative scanning service for me?
Scanning
- Why can I only order one original document per month for free?
- How can I ensure that the delivery rate is as high as possible?
- Which mail will be redirected to the scan centre, and which will not? Why has my letter not been redirected?
- Which documents will be processed in the scan centre?
- Why isn't my mail being scanned despite having the Scanning Service?
- I ordered an original shipment and have not yet received anything; what can I do?
Redirection
Change of address
Costs
File destruction
Cancellation
- I have cancelled my scanning subscription. Why does it not run up to the end of the subscription?
- I no longer have a scanning service but my redirection is still active. What do I have to do?
- How can I terminate the ePost Scanning Service? If I terminate, what will happen with my documents or orders for original documents?