- I would like to receive all letters digitally and not receive any more post physically. Is that possible?
- Have I set up everything correctly in the scanning service?
- I have an active redirection with the Post. Can I order the scanning service from KLARA in parallel? (e.g. change of residence, temporary redirection)
- I am often abroad, is there an alternative scanning service for me?
- How do I see whether my scanning service is active?
- Is all mail from a household scanned, or just one person’s?
- How can I ensure that the delivery rate is as high as possible?
- I ordered an original shipment and have not yet received anything; what can I do?
- I still receive letters that should actually be scanned. What are the causes and what can I do about it?
- How does the scanning preview work?
- I have received post with physical content as a scan. How do I proceed?
- My scan is unclear or I am dissatisfied with it. How can I order a new scan?
Change of address
- I have cancelled my scanning subscription. Why does it not run up to the end of the subscription?
- I no longer have a scanning service but my redirection is still active. What do I have to do?
- How can I terminate the ePost Scanning Service? If I terminate, what will happen with my documents or orders for original documents?