Scanning Service

Setup

• I would like to receive all letters digitally and not receive any more post physically. Is that possible?
• Have I set up everything correctly in the scanning service?
• I have an active redirection with the Post. Can I order the scanning service from KLARA in parallel? (e.g. change of residence, temporary redirection)
• I am often abroad, is there an alternative scanning service for me?
• How do I see whether my scanning service is active?
• Is all mail from a household scanned, or just one person’s?

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Scanning

• How can I ensure that the delivery rate is as high as possible?
• I ordered an original shipment and have not yet received anything; what can I do?
• I still receive letters that should actually be scanned. What are the causes and what can I do about it?
• How does the scanning preview work?
• I have received post with physical content as a scan. How do I proceed?
• My scan is unclear or I am dissatisfied with it. How can I order a new scan?

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Redirection

• I am going on holiday, what do I need to consider?
• Where do I see whether and how my redirection has been set up?

Change of address

• What do I have to consider if I move and have activated the scanning service?

Invoice

• I have a question or complaint about the invoice. Who should I contact?

Costs

• Free trial phase for one month
• Where do I find the summary of my subscriptions?
• How will I be charged for the ePost Scanning Service?
• How much does the ePost Scanning Service cost, and what does it include?

File destruction

• I have forgotten to order a letter. The 25 days have now passed. Can I still order it retrospectively?

Cancellation

• I have cancelled my scanning subscription. Why does it not run up to the end of the subscription?
• I no longer have a scanning service but my redirection is still active. What do I have to do?
• How can I terminate the ePost Scanning Service? If I terminate, what will happen with my documents or orders for original documents?