Scanning
- I ordered an original shipment and have not yet received anything; what can I do?
- I still receive letters that should actually be scanned. What are the causes and what can I do about it?
- How does the scanning preview work?
- I have received post with physical content as a scan. How do I proceed?
- My scan is unclear or I am dissatisfied with it. How can I order a new scan?
- I no longer receive any physical post since I installed ePost and subscribed to the scanning service. Why is that?
- I receive letters posted to my home instead of in the ePost app. Why is that?
- What letter cannot be scanned in?
- Does the ePost Scanning Service offer a "preview" where only the envelope is scanned beforehand, so that the customer can then decide whether the letter is to be opened?
- Will I get my scanned post somewhere else as well as delivered to the app, e.g. via e-mail, etc.?
- Can I specify a dedicated address to a contact (regardless of my domicile address), where post can be sent so that only this is scanned in?
- How is a multi-page letter dealt with, e.g. with 10 pages of print? (Example: general meeting invitations with printed annual reports)
- Will all content be scanned?
- How can I register additional family members or my holiday home in the scanning service?
- How will I know if there is new mail?
- What will happen with my registered letters or with official documents?
- Which documents will be processed in the scan centre?
- Which mail will be redirected to the scan centre, and which will not? Why has my letter not been redirected?