Scanning
- My scan is unclear or I am dissatisfied with it. How can I order a new scan?
- What letter cannot be scanned in?
- Does the ePost Scanning Service offer a "preview" where only the envelope is scanned beforehand, so that the customer can then decide whether the letter is to be opened?
- Will I get my scanned post somewhere else as well as delivered to the app, e.g. via e-mail, etc.?
- Can I give a contact a dedicated address (different from my home address) to which they can send mail so that only this mail is scanned?
- How will a multi-page letter, e.g. a document with 10 pages, be treated? (Example: invitations to AGMs which include printouts of annual reports)
- Will all content be scanned?
- How will I know if there is new mail?
- What will happen with mail containing physical items?
- What will happen with my registered letters or with official documents?
- Which documents will be processed in the scan centre?
- Which mail will be redirected to the scan centre, and which will not? Why has my letter not been redirected?