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  1. Support Center KLARA myLife / ePost
  2. Scanning Service
  3. Scanning

Scanning

  • How can I ensure that the delivery rate is as high as possible?
  • I ordered an original shipment and have not yet received anything; what can I do?
  • I still receive letters that should actually be scanned. What are the causes and what can I do about it?
  • How does the scanning preview work?
  • I have received post with physical content as a scan. How do I proceed?
  • My scan is unclear or I am dissatisfied with it. How can I order a new scan?
  • I no longer receive any physical post since I installed ePost and subscribed to the scanning service. Why is that?
  • I receive letters posted to my home instead of in the ePost app. Why is that?
  • What letter cannot be scanned in?
  • Does the ePost Scanning Service offer a "preview" where only the envelope is scanned beforehand, so that the customer can then decide whether the letter is to be opened?
  • Will I get my scanned post somewhere else as well as delivered to the app, e.g. via e-mail, etc.?
  • Can I specify a dedicated address to a contact (regardless of my domicile address), where post can be sent so that only this is scanned in?
  • How is a multi-page letter dealt with, e.g. with 10 pages of print? (Example: general meeting invitations with printed annual reports)
  • Will all content be scanned?
  • How can I register additional family members or my holiday home in the scanning service?
  • How will I know if there is new mail?
  • What will happen with my registered letters or with official documents?
  • Which documents will be processed in the scan centre?
  • Which mail will be redirected to the scan centre, and which will not? Why has my letter not been redirected?
Support Center KLARA myLife / ePost
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